The Art of Feedback

The Art of Understanding and giving feedback. I have come across feedback that the English are too careful of other people’s feelings. I have some sympathy with this, I once worked somewhere where people were told, ‘we don’t think you will get promotion here so if you want to advance your career, you will need […]

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First impressions

Santho’s story Santho writes here about her first experiences when coming to the UK. Again, we here about the British politeness, how quiet it is compared to other countries and a slight hint here again about our customer service.  This is definitely not something we have a worldwide reputation for. “I am from India. I still vividly remember […]

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