Customer service in the UK

by | Dec 24, 2015 | Stories, Uncategorized | 0 comments

The UK does not do customer service in the same way as say Canada and the USA where I remember buying some music for a friend and the response from the sales assistant being ‘I wish I had a friend like you’. You will find below a story that illustrates some of the British attitude. This is Kosta’s story:

I have several stories since I have arrived in the UK but there is one that has stayed in my mind since it happened a few days after I first arrived in UK (Wales to be precise) and was one of my first encounters with British culture. I had moved from Greece, to Aberystwyth in Wales to start my undergraduate degree at Aberystwyth University. I stayed a few days in a BandB and then moved in to my uni accommodation which is located in the student village. When I went in my room it was completely empty. As I had brought my laptop with me, and I could see the cable connection on the wall, I was wondering where the actual cable was. I was the first one to move into the accommodation but after 20 minutes another person arrived, so I asked him how I could get the cable for the Internet and he told me I needed to go to the accommodation reception to get the cable. So I headed to the reception, got the cable and then went back to connect my computer. I was very happy until I realised that I could not connect to the internet, even with my cable. I went back to the reception and they told me I needed the CD which would help me set up my laptop with the uni internet, which they gave me. I went back and set up my connection. After having completed, this I decided to get ready for freshers week. The problem was I had no idea what was the programme for the following week as they hadn’t informed us about it. Then I went back to the accommodation reception and they gave me the programme for freshers’ week. I asked them why they didn’t give me all of the information at once so that I don’t have to go back and forth. The guy in the reception replied “ If you don’t ask, you don’t get, mate!”

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Speak to us

If you have migrated to the UK and would like to share your story, please get in touch. We know that others will benefit hugely from your experience TogetherintheUK  Or  subscribe to receive our monthly newsletter.